Refund policy
Returns, exchanges, and cancellations
Travel pieces should feel right before they leave with you.
If a WAway piece arrives with an issue, the selected color is not the right fit, or you need to change a recent order, contact us so we can review the cleanest next step.
Cancel before fulfillment
To cancel a recent order, open your WAway order page or use the "View your order" link in the order confirmation email. If a Cancel order option is available, submit it before the order is packed or fulfilled.
Condition
Items should be unused, clean, and returned with original packaging where possible, especially for coordinated gift sets.
Color exchange
When stock allows, we prioritize simple color exchanges so the travel set still matches the customer's style.
Review process
Share your order details and photos when relevant. Our team will confirm the available cancellation, refund, replacement, or exchange path.